If the widget does not appear
The seven causes, most likely first, with what to check for each.
Work down this list in order. It is arranged by how often each thing is actually the cause, and the first two account for most messages we get.
- The app embed is off
- Without it the block has no script or stylesheet to use and renders nothing at all. In the theme editor, open App embeds and turn Somix on, then save. See Install and turn it on.
- The block is not on the template you are looking at
- A block added to the product template does not appear on the cart or the home page. Add it to each template you want a widget on.
- The widget is assigned to a different placement
- A widget set to Cart will not draw on a product page even with the block there. Check Where it appears in the editor.
- The widget is switched off
- Check the toggle in the widgets table on the app’s home page. On the free plan, creating a second widget can leave the first one disabled.
- There is nothing to recommend
- A widget with no products to show hides itself rather than leaving an empty box. This is common on a nearly empty development store, on a product that shares its collection with nothing else, or when exclusions have removed everything. Turn hide out of stock off, or switch to a broader source, and see whether it comes back.
- You changed a setting and the storefront still looks old
- Storefront pages are cached by Shopify. Reload the product page. If it persists for more than a few minutes, open the widget and save it again, which republishes its configuration.
- You set a rule and it has not taken effect yet
- Rules and manual picks are resolved when you save, not when a page loads. On a large catalogue that takes a few minutes. The widget keeps showing its previous picks until it finishes.
The bundle discount is not applying
- Confirm the items were added from the widget. Items put in the cart another way are deliberately not discounted. See Bundle discounts.
- Check your discount combination settings in the Shopify admin. Whether an app discount combines with your other discounts is Shopify’s decision.
- Confirm the widget is a Buy together layout and the discount type is not set to none.
Still stuck
Email support@somixlab.com. Include your store address, the widget name, and a link to a page where you expect to see it. With those three we can usually answer on the first reply instead of the third.
Something here wrong or missing? Tell us. We would rather fix the page than answer the same question twice.